Application Support & Maintenance

From priority bug-fixing to our in-house helpdesk; we’ll support and maintain your software throughout its lifecycle and beyond

About Our Application Support

Once applications are delivered, we don’t just walk away – we’re in it for the long-term. We provide full, consistent and dedicated support for the remainder of your applications life.

For existing customers, our support agreements are integrated with the software we provide, so you get full, uninterrupted access to our support organisation from the moment your system is launched, including.

priority bug fixing

assistance with any functionality you or your end-users (customers) are unfamiliar with

access to our Jira issue logging system

telephone, skype and email support

background system maintenance

database maintenance and analysis

rolling data back or merging data from previous versions, when needed

importing and exporting data

We work to a clear Service Level Agreement (SLA), which means we’re committed to responding to your needs quickly through our in-house front line support team, our developers and our online helpdesk system..

If you’d rather not receive ongoing support from us, we’re still happy to provide a 6 month or 1 year break-fix warranty.

From Our Blog

Giving you the best service even after project delivery!

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