From priority bug-fixing to our in-house helpdesk; we’ll support and maintain your software throughout its lifecycle and beyond
About Our Application Support
Once applications are delivered, we don’t just walk away – we’re in it for the long-term. We provide full, consistent and dedicated support for the remainder of your applications life.
For existing customers, our support agreements are integrated with the software we provide, so you get full, uninterrupted access to our support organisation from the moment your system is launched, including.
priority bug fixing
assistance with any functionality you or your end-users (customers) are unfamiliar with
access to our Jira issue logging system
telephone, skype and email support
background system maintenance
database maintenance and analysis
rolling data back or merging data from previous versions, when needed
importing and exporting data
We work to a clear Service Level Agreement (SLA), which means we’re committed to responding to your needs quickly through our in-house front line support team, our developers and our online helpdesk system..
If you’d rather not receive ongoing support from us, we’re still happy to provide a 6 month or 1 year break-fix warranty.